Refund policy
We will grant your refund request if you confirm that your request for a refund is included in the following circumstances
- After the order product is placed, it has not entered the delivery process, and the logistics tracking number has not yet been generated.
- The logistics tracking number shows that the product has been received within 6 hours, provide the product quality problem certificate to us, we will refund you in full.
- Cardholder is eligible for a refund for 14 days after purchasing a service or a product.
Refund Details
- The refund amount is the amount actually paid for the order you purchased the product.
- Refunds will be refunded according to your payment method. If you paid with a credit/debit card or bank account, the bank will take some time to process the refund request, so please be patient.
- We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
- If you want to return the item, please contact us within 2 weeks of receiving the order . If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
- WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
- We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
- Refunds for returned items will be issued to the original payment method you used when placing your order.
- Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
- The returned product must not be used and should be sent to us in its original packaging.